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FREQUENTLY ASKED QUESTIONS
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What is KORA Atelier?KORA Atelier is a ethical and sustainable brand that was born in Barcelona and offers high-end handmade products at a reasonable price. You have access to all products available in the "SHOP" page.
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What is an ethical and sustainable fashion brand?This is a very good question! We can see that Ethical and Sustainable are terms that are a lot visible in new businesses marketing but how to recognize if it's actually true? Well, an ethical brand or company is an entity that is morally correct, respect the environment, people or animals, that is responsible and offer products that contribute to society in a sustainable way. At KORA Atelier, we know where our product comes from because it's simply designed and handmade in Barcelona in our local atelier in order to have as well the smallest impact on our Planet. We are the ones than handle everything about our brand, from the creation of the product to the 5 stars customer service. All our material is purchased in Barcelona by our founder Coraline who would spend hours finding the right fit in order to hand sew each piece. It is very important to be as much as possible transparent on our processes, feel free to reach out to us if you have any question.
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How to place an order?You can order directly through our website or contact us using the contact form or social media if you have a special request. You can choose an article already made or to design your own. Example: You have a crush on The Goldy Goldy bag, you would like the same model but a bit bigger. Just send us a message and we will create your order for you (made to order) !
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I would like to purchase a product but it's sold out, what can I do?If you had a crush on one of our product but it is actually sold out, you can send us directly a message. Together we can find out a solution to create the product your need. For example, we might not have the fabric anymore however we can understand what tone, color, type of fabric you would like and realize it for you. Just contact us with your idea and we do the rest.
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